Annabella Salon and Spa in Geneva, Illinois is proof that money doesn’t buy class. The space is overrated for its menu prices and Salon Director Deborah Bisceglie is probably one of the most unprofessional, bad-mannered managers with whom I have ever spoken. Her only claim to fame is their Aveda retail section, as a whopping 86% of their income comes from product sales. This means that their salon and spa account for only 24%, and believe me, I now know why this crucial number is so low. First and foremost, Annabella does not abide by State Regulation, as its Estheticians are allowed to wear open-toe shoes and they do not wear gloves during services (BIG no-no!). The linens in their treatment rooms are not changed after each client and both antibacterial soap and hand sanitizer were absent (remember, no gloves are used). I had the “pleasure” of speaking with Deborah, only to find that she’d rather discuss how much money she makes instead of effectively describing services and benefits of Aveda. I know the address of her 6-figure condo on Randolph but still have yet to learn about the features of Annabelle’s “Green-Science Facial“. Management also disclosed their Estheticians’ work habits and downfalls when I was interested in the spa. Don’t get me wrong; words even more offensive than those are spoken behind closed doors at salons everywhere and this attitude is experienced at many businesses, but openly disclosing these trade secrets, numbers, names, etc. to other employees, clients or even slightly interested folk is bad-mannered, rude and downright disgusting. I would rather receive a facial from a sincere, professional Esthetician who works out of her parents’ basement than go to a haughty, ignorant and scarily nonexpert place like Annabella. This salon and spa may be there for another 17 years, but their dignity retired quite a while back.